Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register, create a listing, make a booking, or interact with the Platform, we may collect:

• Account Information: Full name, email address, mobile phone number, profile photo, and password.
• Phone Number Verification: During registration, we collect your mobile number and verify it using a One-Time Password (OTP) sent via SMS. This is mandatory for account creation and is used to authenticate your identity, prevent fraudulent sign-ups, and enable account recovery. Your verified mobile number may also be shared with the other party during an active rental transaction for coordination purposes.
• Identity Verification: Government-issued ID or address proof, when required for trust and safety.
• Listing Information: Property or item descriptions, photos, rental pricing, availability, and location details you provide when creating a listing.
• Payment Information: Billing name, billing address, and payment instrument details. Payments are processed securely through our payment partner, Razorpay. We do not store your full credit/debit card numbers or bank account details on our servers.
• Communications: Messages sent through our in-app messaging system, support requests, feedback, and reviews.

1.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information, including:

• Device Information: Device model, operating system, unique device identifiers, browser type, and app version.
• Location Data: With your permission, we collect precise GPS location data from your device to power core features of the Platform, including:
  • Discovering nearby rental listings and services around you.
  • Displaying your approximate location to potential renters/listers for relevant search results.
  • Pinning your listing to the correct location on the map.
  • Providing distance-based search and sorting.

  Location access can be managed through your device settings at any time. Disabling location permission will limit the functionality of location-based features such as nearby discovery. We may also collect approximate location from your IP address when GPS is not available.

• Usage Data: Pages visited, features used, search queries, interactions with listings, time spent on the Platform, and referring URLs.
• Log Data: IP address, access timestamps, error logs, and crash reports.

1.3 Information from Third-Party Services

• SMS/OTP Verification: We use third-party SMS gateway providers to deliver OTP codes to your mobile number for verification. Your phone number is shared with the SMS provider solely for the purpose of delivering the OTP. No additional personal data is shared.
• Analytics Providers: We use Google Analytics and Firebase Analytics to understand usage patterns and improve the Platform.
• Push Notification Services: Firebase Cloud Messaging (FCM) is used to deliver push notifications to your device.
• Payment Partner: Razorpay may share transaction confirmation details and payment status with us.

2. How We Use Your Information

We use the collected information for the following purposes:

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With Other Users: When you create a listing or make a booking, certain information (such as your name, profile photo, and contact details) is shared with the other party to facilitate the rental transaction.
• Service Providers: We share data with trusted third-party providers who assist in operating the Platform, including Razorpay (payment processing), SMS gateway providers (OTP delivery for phone verification), Google/Firebase (analytics and push notifications), and cloud hosting providers. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law, regulation, court order, or governmental authority, or to protect the rights, safety, and property of RentalPins, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of data on protected servers.
• Access controls limiting data access to authorized personnel only.
• Regular security assessments and monitoring.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Your data is primarily stored on servers located in India. If you access the Platform from outside India, your data may be transferred to and processed in India.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account Data: Retained for the duration of your account and for up to 3 years after account deletion, unless a longer retention period is required by law.
• Transaction Records: Retained for a minimum period as required under applicable tax and financial laws.
• Usage and Analytics Data: Retained in aggregated or anonymized form and may be kept indefinitely for analytical purposes.

You may request deletion of your account and associated data at any time (see Section 8).

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the Platform to function correctly (e.g., session management, authentication).
• Analytics Cookies: Used by Google Analytics and Firebase to collect anonymized usage statistics.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

7. Android App Permissions

The RentalPins Android application requests the following device permissions to deliver its core functionality:

You can revoke any of these permissions at any time through your device's Settings > Apps > RentalPins > Permissions. Revoking certain permissions may limit some features of the app.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data, subject to legal retention requirements.
• Withdraw Consent: Withdraw consent for data processing activities (e.g., location tracking, push notifications) through your device settings or by contacting us.
• Data Portability: Request your data in a structured, machine-readable format where technically feasible.
• Opt-Out of Marketing: Unsubscribe from promotional communications using the link in our emails or by contacting us.

To exercise any of these rights, please contact us at the details provided in Section 12.

9. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We recommend reviewing their privacy policies before providing them with any personal information.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on the Platform with a revised "Last Updated" date, and where appropriate, through in-app notifications or email.

We encourage you to review this page periodically. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the details of the Grievance Officer are as follows:

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: